1. Overview of Pre-Order Process
• By placing a pre-order with Hikmah Clothing, you agree to pay in advance for our new designs. We will use funds from pre-orders to produce the stock for these items. This allows us to provide exclusive, limited-edition products that are not yet available in our standard inventory.
2. Payment and Order Confirmation
• When you place a pre-order, payment will be collected at the time of purchase. Your payment secures your spot for the selected item(s), subject to successful stock production.
• Upon receiving your pre-order, we will send a confirmation email to verify your purchase details.
3. Estimated Delivery Time / Release Date
• Pre-orders typically take longer to fulfill compared to regular orders, as products are made to order. While we strive to deliver your pre-ordered item(s) as soon as possible, please be aware that there may be delays due to factors outside of our control, including production and shipping issues.
• An estimated release date will be provided at the time of release for each drop. However, please note that this is only an estimate and is subject to change.
4. Updates and Communication
• We will do our best to keep you informed on the status of your pre-order, including any potential delays or updates to the expected delivery timeline. Communications will be sent to the email address provided at checkout.
5. Changes and Cancellations
• Once your pre-order is confirmed, changes to the order (such as size or color) may not be possible. Please ensure all details are correct before finalising your purchase.
• In the event of an unforeseen delay or issue that affects your order, Hikmah Clothing reserves the right to cancel and refund any pre-orders at our discretion.
6. Refunds and Returns
• Due to the nature of pre-orders, refunds and cancellations may not be available once the production process has started. Refunds will be provided only in cases where Hikmah Clothing is unable to fulfill the order due to circumstances beyond our control.
• If there are any issues with the product quality upon receipt, please contact us within 14 days to arrange for an exchange or return, in accordance with our standard returns policy.
7. Disclaimer
• Hikmah Clothing reserves the right to adjust these terms and conditions for future pre-orders. We are committed to providing a seamless and transparent pre-order experience and appreciate your understanding and support.
By placing a pre-order with Hikmah Clothing, you acknowledge that you have read, understood, and agreed to the above terms and conditions.